WMD Frequently Asked Questions
Not as often as the one for our AI chatbot, which I'm educating all the time.
Performance Mixer and LE, and accompanying modules are out of production. I'm in the process of developing the Performance Mixer MKII (MK2), we'll have a big announcement when the development is done and we enter production! There is no release date set, but production will begin soon.
As of January 2022: Geiger Counter Pro has been heavily affected by the global parts shortage happening right now. Our entire business has really, but GCP is suffering. We’ve had 52+ lead time on parts for over a year and alternative sources have astronomical price hikes that do not make it feasible to make. Once we can get more parts, we will build more but unfortunately we do not know when that will be.
Metrons are coming back with AMMT styling. We will be entering production likely in the summer. Voltera is coming as well, but there are still a few WMD ones available. Also, Metron Firmware updates will be compatible with all older units.
We are no longer producing silver panels. We moved to an in house process that made everything black. We now have a third party again, but I honestly don't want to stock two skus, and I think the black looks better.
Not online for now, but if you want one I might have it in stock, please contact us.
We do not currently have the infrastructure in place to support a waitlist for specific products. Some items may appear on the site as Pre-Order, if we are certain that the wait time will not be absurd, and more units are on the way.
Please check that tracks are not MUTED and that there are no functions assigned to the assignable inputs that could be causing certain outputs to not function. If the problem persists, please send a video to SERVICE@WMDEVICES.COM
Contact us! Please send an email to SERVICE@WMDEVICES.com and we will work through the options. With very old items, expensive shipments, or items destroyed by accident, we may be able to offer a replacement at a discount. This is decided on a case-by-case basis. Bench rate is $85/hour, and we will charge return shipping.
We do not cover items purchased used under our warranty, however we want you to use the gear. Send an email to SERVICE@WMDEVICES.com and we'll get you taken care of. Bench rate is $85/hour, and we will charge return shipping.
Items in Pre-Order status are items that are not physically on the shelf but in a stage of production. The wait time can vary depending on the product and the stage of production it is in. This may change per product, and we will try to send updates. Use the contact page if you have a question that hasn't been answered on the product page.
Thank you for your interest in our shop! We are located in Denver, CO underneath the Voodoo Donuts on Broadway and Bayaud, enter through Refillanthropy and inquire. You can come say whats up, I'll probably be here.
Although this is a dream of ours, we do not currently have the space or staff for this. Please check out our YouTube Channel for in-depth demos.
We are open to 1-on-1 virtual demos. If you’d like a personal demo, please reach out to Info@wmdevices.com
We recommend doing lots of research and checking out the wealth of knowledge available via resources like Youtube. Check out our channel Youtube.com/wmdevices for tutorials on how to use our gear, cool techniques, tricks n tips, and more. -
Think about what YOU want to do with the instrument. Do you want a groovebox? A wacky synth that makes otherworldly sounds? Soothing ambient pieces with cinematic emotion? All of the above? Cool, us too!
Be sure to check your local community for a synth society. If you don’t have one close by, find a society that operates online and introduce yourself. The community is the best resource for learning and everyone is supportive and awesome. Just dive in! Check out ColoradoModularSynthSociety.com or SouthernCaliforniaSynthSociety.com for rad communities doing cool things!
Buy some kits and start tinkering. See if this is something you truly enjoy doing. After that, start swapping resistor values to see what happens and amend circuits to make things that sound how you want them to sound. Read books, take classes, and again find a community that is into DIY. Synth Societies and the modular forums are great places for this!
Shipping prices are determined by our website provider and are automatically assigned at checkout, depending the service you choose. We now can charge prepaid duties for international shipments, and the shipping rates have decreased significantly. This is all automatic, WMD can't change the customs forms or shipping for our online orders.
International shipping is via DHL only. If shipping seems cost prohibitive to order direct, please consider one of our many awesome DEALERS.
WMD is committed to sustainability, though we acknowledge that it's difficult in the electronics industry. Our packaging policies are moving towards just using paper products, but we're using up any old bubble bags that we have in stock first. We also are recycling old cardboard boxes and using it as packing material for our outgoing shipments. It's a little dusty and heavier, but it's not generating plastic trash.
Please click the "Notify Me" button to be placed on a request list. There's no obligation to purchase when it's back in stock. I use this data to gauge interest in products that we've discontinued, and if there's enough interest I'll do runs again.